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About the Role

We are looking for a driven and relationship-focused Account Manager to join our commercial team. In this role, you will be responsible for managing and growing a portfolio of accounts in the maritime sector, including shipping companies, vessel operators, port authorities, and maritime service providers. You will sell and manage Gizat's voice and DID/virtual numbering services while acting as the trusted point of contact for both existing and prospective customers across the maritime industry.

What You'll Do

• Own and grow a portfolio of maritime accounts, driving revenue through both retention and new business development
• Sell Gizat's voice termination, origination, and numbering (DID/virtual number) services tailored to the connectivity needs of the maritime sector
• Build deep, long-term relationships with decision-makers across shipping companies, fleet operators, port authorities, maritime logistics providers, and crew management firms
• Understand each customer's operational requirements and propose communication solutions that work reliably at sea and in port
• Manage the full sales cycle from prospecting and proposal through negotiation, onboarding, and ongoing account management
• Coordinate with internal teams (technical, provisioning, billing) to ensure seamless service delivery and swift resolution of any issues
• Monitor account health, usage patterns, and renewal timelines; act proactively to prevent churn and identify upsell opportunities
• Keep CRM records up to date and report regularly on pipeline, revenue, and account performance
• Stay informed on maritime industry trends, regulations, and developments that may impact customers' communication needs

What We're Looking For

• 7+ years of experience in account management or B2B sales in maritime communications, or related services
• Solid understanding of voice services, DID/virtual numbers, SIP trunking, and international numbering
• Experience working with maritime customers or knowledge of the maritime industry
• Familiarity with satellite, VSAT, or at-sea connectivity environments
• Proven ability to manage multiple accounts simultaneously with strong attention to detail
• Excellent communication and negotiation skills; comfortable engaging at C-level
• Self-starter who thrives in a remote, international, and fast-paced team environment
• Fluency in English required

What We Offer

• Competitive base salary + commission structure
• Remote flexible working environment
• The chance to work with a genuinely global team across cultures and time zones

Who?

We are looking for someone with a demonstrated track record of account management.

• 3+ years relevant experience in the telecommunications industry
• Knowledge of the wholesale & operator industry
• Ability to inspire internal teams to handle deadlines, understand contractual obligations
• Experience working on international programs and projects
• Ability to thrive in a fast-moving environment
• Ability to balance multiple projects and engagements at the same time
• Hands on: Passionate. Persistent. Creative. Gets things done. High personal productivity: you are a “doer” first

What?

As Carrier Relations Manager, you will:

• Manage the business relationship with telecommunication providers, including daily, weekly, and monthly communication, deal-making and COGS negotiation as well as contract negotiation.
• Establish the deal structures and partnership framework for the delivery of the services
• Accountable for the business and partner performance management against cost and quality performance goals
• Act as subject-matter expert for business and regulatory affairs associated with the telecommunications industry on new and prospective product/service launches
• Communicate strategy and progress internally, and collaborate with an array of internal stakeholders

Additional Required Qualifications

• Experience in a similar position handling voice services as well as DIDs
• Detail orientation, accuracy, organization, and efficiency
• Ability to work both independently and as part of a team
• Well-connected in the industry, predominantly with telecommunication companies as well as Tier-1 carriers

We are seeking a highly motivated and experienced Business Development Manager / Account Executive to join our telecommunications team, specializing in Voice termination and DID services. The ideal candidate will be responsible for driving sales growth, developing new business opportunities, and managing client relationships to ensure the success of our VOIP and DID solutions.

Key Responsibilities

We are looking for someone with a demonstrated track record of sales and account management. Key responsibilities will include:

• Own and grow a portfolio of accounts, driving revenue through both retention and new business development.
• Sell Gizat's voice termination, origination, and numbering services tailored to the needs of the customers.
• Identify and pursue new business opportunities through market research and networking.
• Prepare and deliver compelling sales presentations and proposals to potential clients.
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
• Serve as the primary point of contact for key accounts, ensuring high levels of client satisfaction.
• Analyze market trends, competitors, and customer needs to identify opportunities for growth.
• Collaborate internally with cross-functional teams, including marketing, product development, and customer support, to align sales efforts with overall business objectives.

Requirements

• At least 5 years of experience in the voice and/or the DID industry.
• Strong understanding of VOIP and DID technology and telecommunications services.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinker with strong analytical and problem-solving skills.
• Self-motivated and results-oriented, with a demonstrated ability to meet and exceed sales targets.

Additional Required Qualifications

• Experience in a similar position handling DIDs.
• Detail orientation, accuracy, organization, and efficiency.
• Well-connected in the industry, predominantly with telecommunication companies as well as Tier-1 carriers.

What You'll Do

• Monitor & Optimize: Keep a vigilant eye on our VoIP systems to ensure they run smoothly and efficiently.
• Troubleshoot Issues: Swiftly address and resolve network hiccups related to SIP, SDP, and RTP protocols.
• Manage SIP Trunks: Implement and oversee SIP trunks to maintain top-notch voice services.
• Analyze Traffic: Dive into traffic patterns to boost performance and call quality.
• Collaborate: Work closely with our Partners and cross-functional teams. Tackle connectivity and operational challenges to keep things running smoothly.
• Customer Focus: Address customer concerns like ASR, ACD, call failures, and more with dedication.
• Manage Tickets: Efficiently handle Trouble Tickets, ensuring timely resolutions and meeting SLAs.
• Coordinate with Carriers: Liaise with carriers for new connections and maintain active relationships.
• Monitor Soft Switches: Keep our Soft Switches in check and take corrective actions when needed.
• Analyze Alarms: Work with vendors to promptly resolve hardware/software alarms.
• Daily Performance Checks: Regularly assess ASR & ACD metrics to ensure optimal performance.

What You Bring

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3+ years in the VoIP sector is essential.
• Technical Proficiency: Deep understanding of VoIP systems, IP protocols, and hardware components.
• Security Knowledge: Familiarity with network security systems and software.
• Analytical Abilities: Keen problem-solving skills with attention to detail.
• Communication: Excellent verbal and written communication skills.
• Project Management: Ability to manage multiple tasks in a high-paced environment.
• Team Player: Collaborative mindset with a proactive approach to challenges.

Why Join Us?

Be part of a forward-thinking team that values innovation, continuous learning, and excellence. We offer a vibrant work environment where your contributions make a real impact.

Ready to take your career to the next level? Apply now, and let's shape the future of communication together!